0191 329 3442 / 0141 301 1450 for training, coaching, business consulting and public speaking enquiries.

Welcome

At DNA Coach we offer a wide range of learning and coaching content that can be delivered on one to one or group basis via our Digi-Coach technology for up to 25 participants at any one time.


Are you a learning manager with a small training budget or volume of remote workers?

Are you a contact centre operation looking to expand your training offering out with your induction and onboarding of new recruits?

Are you looking for new ways to deliver great learning content in a bite size way?


At DNA Coach we offer a wide range of learning and coaching content that can be delivered on one to one or group basis via our Digi-Coach technology for up to 25 participants at any one time.


We offer these as 45 minute online based training sessions.

Digi-Coach Courses

Customer Complaints Confidence

Customer Complaints Confidence

Customer Complaints Confidence

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  This session will look at how to respond to objections confidently and conversationally by being able to recognise expressions of dissatisfaction. You will also discover a model of how to resolve complaints to enable a continued loyal customer relationship.

Engaging Conversations

Customer Complaints Confidence

Customer Complaints Confidence

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This session will provide you with the skills to have engaging conversations by communicating to build relationships and your career.  You will learn visual, vocal and verbal techniques to practically apply to have the most awesome engaging conversations.

Fabulous Fast Feedback

Customer Complaints Confidence

Creating a Loyal Fan Culture

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This session will look at the art of fabulous fast feedback that is provided in a helpful, balanced and future focussed way.  We will share with you how to engage in a positive feedback culture to enhance performance.

Creating a Loyal Fan Culture

Telephone Handling Techniques

Creating a Loyal Fan Culture

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 This session will explore how to prepare for success and create an excellent lasting impression and long lasting relationship with your people and your customers.  

Being Your Brand

Telephone Handling Techniques

Telephone Handling Techniques

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In our ‘Being your Brand' session we explore how we use our behaviours to engage with our people and customers. We will identify your brand values and behaviours and how to demonstrate these when communicating with our customers and colleagues alike. 

Telephone Handling Techniques

Telephone Handling Techniques

Telephone Handling Techniques

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  This session will look at how we positively handle inbound and outbound telephone calls. Going from good to great by analysing behaviours, communication and advanced techniques. Enabling individuals to grow their performance further through both an analytical view point and learning new skills and methods.